• About Me

     

     

    Professional Bio

     

    Being obsessed since childhood with computers and advancing technology and how it all interacts with and affects human behavior vectors, I've acquired some unique high-level learning and skills. I tend to have a reputation for being the "techie guy" in the room. I've worked closely with clients over many years helping end users connect technology to their lives and help resolve their technical problems, and I've developed a special sense of empathy and understanding for those that have less technical aptitude. To support this, I've been nationally rated in the top 3-5% for Customer Experience feedback scoring at Verizon, year over year.

     

    Think:   humble IT guy with great customer service skills, expert technical prowress, and willingness to help others selflessly.

     

    I've worked diligently recently to achieve some specialized education milestones to support my career plans:

     

    • Bachelor of Science Degree: Information Technology Administration
    • Associates of Science Degree: CyberSecurity and Digital Forensics

     

    I've also achieved a number of well-known IT and Security certifications--ranging from CompTIA's Security +, Network +, etc....to LPI's (Linux Professional Institute and CIW's Web Development (HTML 5 & CSS 3). I've conquered these commitments in hopes to open doors to advance my dream job pursuit!

     

    I have 15+ years of professional experience working with advanced wireless network connected data devices and cellular phones. This experience came with a strong focus on exceeding a number of agile performance targets and performance KPI’s. I've become highly skilled with customer service, sales, problem solving, technical support, and inventory management.

     

    I’m excited and committed to advance my career journey and employ my well-developed soft skills and recent IT / cybersecurity experience to develop me further to make a greater difference in today’s technological society.

     

     

     

    Personal Background:

     

    15+ years of professional experience in Wireless Telecom (Verizon) products, services, and systems.

     

     

    Recent Technology Education:

    • BS Degree: Information Technology (2021)
    • AS Degree: Info Security and Digital Forensics (2019)

    Professional Certifications:

    • Security + (CompTIA)
    • Network + (CompTIA)
    • A + (CompTIA)
    • Project + (CompTIA)
    • CSIS (Security Infrastructure, CompTIA)
    • Cloud Essentials (CompTIA)
    • Advanced HTML5 & CSS3 (CIW)
    • User Interface Designer (CIW)
    • Linux Essentials Certification (LPI)
    • CIOS (IT Operations, CompTIA)

     

    8+ years professional experience:

    • Customer Service
    • Sales & Support
    • Technical Support
    • Advanced Mobile OS
    • Retail Management

    Achievements:

    • Presidential Honors (PHSC: 2018, 2019)
    • Psi Beta Psychology Honors
    • Winner’s Circle Award (Verizon: 2015, 2016)
    • Student Ambassador Program (PHSC, 2018)
    • Phi Theta Kappa Honors
    • Graduated Verizon Career Builder (2014)
    • Top 3-5% Customer Experience, YoY (Verizon, 2019-2023)
    • Psi Beta Lambda Business
    • Verizon Champions Awards (2013, 2015, 2017)

     

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    Technical Background

     

    I am a collector of international board games, and I've acquired quite a collection of some of the most unique ones from all over the world. I currently have three bookcases full of my growing board game collection.

    It's something magical for me--the art, the adventure, the uniqueness, the mystery...and it's SO much fun to have that to experience and share with my children.

     

    Fun fact: Did you know that Germany holds the trophy for the world's greatest board game creations?

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    I have always had a distinct passion for computers, electronics, and coding since childhood.

     

     

     

     

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    Now that I have children, I play a little bit less sports lately, and instead focus on building adventures and memories with my family. Our kids mean the world to us, and we strive to give them an unlimited canvas for them to discover themselves and build inspiration upon.

     

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    Gaming background:

     

    RetroArcade Gaming & RetroPie projects: using new hardware from a company known for it's modern arcade game cabinets that re-create classic originals, I am able to custom-integrate my own personal collection of retro video games since 1978 (I possess over 14,400 and counting...). The end result? A Plug 'n' Play arcade system with thousands of classic games to select from, using a clean, graphical user interface that makes everything seamless. My setups include compatiblitliy with any modern game controller, plus I have wireless versions of classic originals--from the Super Nintendo to evem a table dual-player arcade cabinet controller, with joysticks, action buttons, and even trackballs.

     

    Yes, I am able to charge for the coin-operated arcade games, but I am able to bypass the software, if you are nice to me. ;)

     

     

     

     

     

     

     

     

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    From a sports perspective, my true love is with golf and racquetball. The serenity of a peaceful golf course that demands careful planning and precise execution...in contrast to the fierce intensity and agile energy experienced with racquetball. I am a glutton for punishment, perhaps?

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  • Family

    "Being a family means being part of something wonderful...it means you'll love and be loved for the rest of your life."

     

     

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    Completing my academic accomplishments while married with 3 children may not have been the ideal time to commit to a bunch of college work and IT certifications, but my amazing family pulled together to help out and support me. It certainly would not have been possible without their patience, love, and support. There were many times when I would get home after working all day, only to hop on my computer to prepare for an exam or write up a capstone paper...

    "Daddy? Can you please play with me??"

    It was moments like these that made it difficult keep going sometimes. The guilt I carried was heavy. But together we prevailed! My incredible wife, Shawna, worked wonders keeping it all together and picking up my slack! I am very lucky..

     

  • Contact Me

    Please connect with me using the form below:

    Spring Hill, FL
    Monday thru Sunday:
    8:00 AM - 10:00 PM
    (727) 992-4121